51 features for IT service businesses, sorted by type, in every workspace. See how it compares with Atera, NinjaOne and Kaseya.
A small agent on every computer reports its health every few minutes.
One-line installs for Windows PCs and servers, Macs, and Ubuntu, Debian and their relatives.
Machines monitored, checked in today, offline and new, with a last check-in bar across every client.
Set your own limits for disk space, days offline, drive temperature, CPU and memory.
SMART and disk errors flagged before a drive fails, with an email ready to send the client.
An email within minutes when a server stops checking in, and another when it's back.
Usage for the last day, week or month, plus speed test and ping history.
One email each morning with everything that needs attention across all your clients.
Model, service tag, drives, memory and warranty dates on every computer card.
Find every PC that can't move to Windows 11 and email those clients after you review the list.
Fix it from your desk, or let it fix itself.
Run PowerShell, shell or bash scripts on one computer or a whole client, now or on a schedule.
Install and update apps, run Windows updates, free up disk space and restart when needed.
Overdue updates and PCs that haven't restarted show up in Needs attention and the morning email.
Install from winget, Homebrew or apt, or your own .exe, .msi or .pkg from a link, silently.
Every program with its version on every computer, with one-click silent uninstall.
A command line and file browser on any computer without interrupting the user.
With a message for the user, and the agent can be removed remotely when a computer leaves.
Connect from the alert to their desktop in one click.
Remote control installed and kept up to date by the agent on every computer.
A Connect button on every computer card, the alert list and the client page.
Let a client reach their own computers from the portal, and charge for it.
A tray icon with your logo and phone number, one click from calling you.
Every client's people, computers and plan on one page.
Contacts, companies, addresses and plans, with every computer linked to its client.
New machines arrive with a suggested client, ready to assign in one click.
Clients see their own computers under your name, logo and colors, at your own address.
A page for any single computer with its health and a Schedule a fix button.
Ready-made emails about disk errors, backups and Windows 10, sent in your brand from the row that found the problem.
Every client email carries an unsubscribe link, and opted-out contacts are skipped automatically.
Know the data is safe before the drive goes.
Syncthing, SyncBack and Carbonite status per computer, with failed and late backups in Needs attention.
Mark your Syncthing servers and see each linked computer's folders, size and last sync.
Backup levels you name and sell, with GB per machine and per client.
A schedule-a-fix email when a backup falls behind, a weekly all-good report, and an offer for clients without one.
Subscriptions ending in the next 30 days are flagged, with a ready email to move the client to your Managed Backup.
Watch your clients' email domains without another tool.
Recurring revenue through your own Stripe account.
Everything you need for the occasional extra, without leaving the client's page.
Build your clients' websites in an afternoon, and host them too.
Search settings on every page, plus location pages for each town you serve.
Contact forms, a reviews wall, pricing tables, maps and a chat bubble for any page.
Run the business the way you already do.
Invite your whole team, each with their own sign-in and the clients you choose, at no extra cost.
Run more than one business name, each with its own logo, colors and emails.
A record of who did what, and when.
Every workspace has a separate database, never mixed with anyone else's.
Runs in your browser on any computer, phone or tablet, with nothing to maintain.
Every row is something SilverTech Master System does. The core monitoring, scripting, patching and remote access match what Atera, NinjaOne and Kaseya VSA offer, and the rest is what you'd otherwise buy separately.
| Feature | SilverTech Master SystemSTMS | Atera | NinjaOne | Kaseya VSA |
|---|---|---|---|---|
| Monitoring | ||||
| Windows, Mac and Linux agents | Included | Included | Included | Included |
| Offline, disk, CPU and memory alerts | Included | Included | Included | Included |
| Drive health (SMART) alertsAtera: with scripts | Included | Partial, add-on or separate product | Included | Included |
| Daily email of everything that needs attentionOthers: per-alert emails and scheduled reports | Included | Partial, add-on or separate product | Partial, add-on or separate product | Partial, add-on or separate product |
| Automatic warranty datesAtera: Lenovo connection | Included | Partial, add-on or separate product | Included | Not found as a standard feature |
| Windows 11 readiness emails to clients | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Automation & patching | ||||
| Scripts and scheduled tasks | Included | Included | Included | Included |
| Scripts that run when an alert appears | Included | Included | Included | Included |
| Windows update management | Included | Included | Included | Included |
| App installs and updates | Included | Included | Included | Included |
| Remote console and file browser | Included | Included | Included | Included |
| Remote access | ||||
| Remote control included | Included | Included | Included | Included |
| Open-source RustDesk, installed and managed | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Branded tray icon | Included | Partial, add-on or separate product | Included | Included |
| Clients | ||||
| Client portal with their own computersAtera: ticket portal with remote access | Included | Partial, add-on or separate product | Included | Included |
| Ready-made client emails about problems found | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Backup tracking for Syncthing, SyncBack and CarboniteOthers sell their own backup products | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Carbonite expiration alerts with a switch-to-you email | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Managed Backup levels and status emails | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| DMARC reports and email health reports | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Business | ||||
| One price: no per-technician or per-device feesAtera: per technician. NinjaOne and Kaseya: per device | Included | Partial, add-on or separate product | Partial, add-on or separate product | Partial, add-on or separate product |
| Recurring billing in your own Stripe accountOthers: invoicing in their PSA | Included | Partial, add-on or separate product | Partial, add-on or separate product | Partial, add-on or separate product |
| Sign-up forms for new clients | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Two-step sign-in and activity log | Included | Included | Included | Included |
| Websites | ||||
| Client website editor and hosting | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Website visitor statistics | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| AI page writing | Included | Not found as a standard feature | Not found as a standard feature | Not found as a standard feature |
| Included as standard | 27/27 | 9/27 | 13/27 | 12/27 |
About this comparison. This table lists only features SilverTech Master System offers. Atera, NinjaOne and Kaseya each offer many services we don't, such as ticketing and PSA, mobile device management, network discovery, built-in backup and security products, so a dash here never means the product is weaker overall.
Competitor details come from each company's public website and help center as of November 2026, and may be incomplete or out of date. Features can depend on the plan, an add-on, an integration or another product from the same company. Check atera.com, ninjaone.com and kaseya.com for their current features before you decide. Spot something wrong? Tell us and we'll fix it.
Atera, NinjaOne, Kaseya and VSA are trademarks of their respective owners. SilverTech Master System is not affiliated with or endorsed by them.
More detail: Atera alternative · NinjaOne alternative · Datto RMM alternative · No per-technician fees
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