Last updated November 8, 2026
This policy explains what information SilverTech Master System ("we", "us") collects when you visit this website, use the SilverTech Master System service, or install our monitoring and remote-support software, how we use it, and the choices you have. If you have a question about it, email [email protected] or use our contact page.
SilverTech Master System is a service for IT businesses (our "customers"). Customers use it to manage their own clients, those clients' computers and websites. When a customer adds information about their clients, the customer decides what is collected and why, and we process it on their behalf. If you're a client of one of our customers and have a question about your information, please contact that IT business first; we'll help them answer it.
When you sign up or are invited: your name, business name, email address, phone number if you give it, your password (stored only as a one-way hash), two-factor settings, and your preferences.
Clients, contacts, notes, devices, websites, pages, files you upload, forms, messages and anything else you enter. This stays in your workspace's own database and is used only to provide the service to you.
When our agent, tray app or installer is put on a computer by an IT business that uses SilverTech Master System, it sends that computer's technical details to that business's workspace, for example: computer name, manufacturer, model and serial number, operating system and updates, disk space and drive health, battery health, antivirus and firewall status, network and ping results, the signed-in user name, when the computer was last used, and the ID used for remote support. It does not collect the contents of documents, email, browsing history or keystrokes. Remote-support passwords are stored encrypted. Remote sessions are started only by the IT business looking after that computer.
Payments are handled by our payment processor (Stripe). We receive the result of a payment and limited details such as the card brand and last four digits; we never see or store full card numbers.
Like most websites, our servers record IP addresses, browser type, pages requested and times, to run the service, keep it secure and fix problems. Websites built with SilverTech Master System can count page views for their owners; that count doesn't use cookies to follow visitors across sites.
We use cookies that are needed for the service to work: keeping you signed in, protecting forms against forgery, and letting signed-in users preview unpublished websites. We don't use advertising cookies, and we don't sell or rent information to anyone.
If you use the chat on our website or the AI writing tools in the editor, what you type is sent to our AI provider (Anthropic) to produce a reply, and chats may be kept so we can follow up with you. Don't enter passwords or other sensitive information in a chat.
We only open a customer's workspace to help with a support question when the customer gives us their support code, and each time it's recorded in their activity log.
We share information only with the providers that run the service for us, under their own privacy and security commitments, and only as needed:
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or merger of our business (with this policy continuing to apply).
We keep information while your account is active. If a subscription ends, the workspace is locked rather than deleted so you can return. You can ask us to delete your workspace and its data at any time; backups are overwritten on their normal schedule after that. We keep records we're legally required to (such as invoices) for as long as required.
Connections are encrypted (https), each workspace has its own private database, passwords are hashed, keys and remote-support passwords are encrypted, and two-factor sign-in is available. No system is perfectly secure, but we work to protect your information and will tell affected customers promptly if a breach affects their data.
You can view and update your account information in Settings. You can ask us for a copy of your information, to correct it, or to delete it, and you can unsubscribe from non-essential emails. Depending on where you live (for example the EU, UK or California), you may have further rights under local law; to use them, email [email protected] or use our contact page. We'll respond within 30 days.
SilverTech Master System is a business service and isn't directed at children under 16. We don't knowingly collect their information.
If we change this policy, we'll update the date at the top, and for significant changes we'll let customers know by email or in the service.
Questions about this policy or your information: email [email protected] or use our contact page.