SilverTech Master System
Client & device management

Know every client, every computer, and what needs you today.

Your clients, their Windows PCs, their backups and their support plans in one workspace, with the problems sorted to the top before anyone has to call.

Alert Center: machines monitored, checked in today, quiet for a week, new machines, clients with alerts, a last check-in bar and a Needs attention list
Alert Center

The first thing you see: what needs attention.

Open your workspace and the Alert Center is waiting: how many machines checked in today, which have gone quiet, and a short, sorted list of what actually needs you.

  • Offline machines, low disk space, failing disks, worn SSDs, failed backups and warranties about to end
  • Overdue Windows updates, PCs that haven't restarted, antivirus, firewall and BitLocker problems
  • Connect on any machine to open a remote session (remote access)
  • Click any computer to jump straight to it, and send the right email from the same row
  • Every PC with your managed backup (Syncthing) in one list, problems first
  • Machines still linked to clients you've deleted, so nothing gets lost
  • Thresholds you choose: days offline, GB free, drive temperature, warranty warning
  • A last check-in bar that shows your whole fleet's health at a glance
Needs attention: problems grouped by type, low disk space opened with each computer linked and a Send Low Disk Space Email button on every row

Client emails that look like you and arrive

Low disk space, backup reminders, Windows 10, disk errors: one click from the Alert Center, written the way you want.

Your words New

Edit every email in Settings, with placeholders for the client's name, machines and links, and a live preview.

Your own emails

Write new ones and tie each to a condition, like "SSD worn out". A button appears on every computer that matches.

Send to everyone, carefully

Email every matching client at once after you review the list and confirm. Recently emailed clients are skipped.

More than one business

Each brand has its own name, logo, color and email address, and can send through its own email account.

Know what needs you before your clients call.

Free for 14 days. No credit card needed to start.

Windows PC monitoring

A PC health agent on each PC. The details come to you.

Run one install command on your clients' Windows PCs (or add it to your RMM) and each one checks in twice a day. New machines appear under Assign New Machines with a suggested client, so you can link them in one click.

  • Windows Update, antivirus (any brand), firewall, BitLocker and activation
  • Disk health, SSD wear, free space on every drive, battery health and Windows 11 readiness
  • Model, serial number, memory, last signed-in user, weekly internet speed and backup results
  • Your logo in the client's taskbar, and a machine dashboard on your own website

More on PC health monitoring →

Monitoring currently works with Windows PCs. Macs aren't supported yet; you can still keep Mac clients, their plans and their websites here.

Assign New Machines: a reported computer with last user, model, service tag and a one-click suggested client
Client records

Everything about a client on one screen.

Contacts, company, address and start date, alongside their machines, plan and history. Changes save as you go.

  • Search by name, company or client ID, or browse the full list with totals
  • Run more than one brand? Tag each client with the brand they buy from
  • A private Client Center key for each client's renewal page
  • Sort and filter by alerts, name, company, number of devices, last seen or machine age
Client record: name, brand, contact details, address, start date and client center key
Loyalty & support plans

Plans that track themselves.

Give clients a support plan with included service hours, rebuilds and hardware credit. Record what they use and the balance updates on the spot, with a full redemption history.

  • Plan levels you define, with start and end dates and payment type
  • Available benefits shown at a glance; anything overdrawn stands out
  • Record or give back usage in a couple of clicks
  • Plan totals across a search or your whole client list
Loyalty plan: plan level, dates, available service hours, rebuilds and hardware credit, and buttons to change usage
Managed backups & the morning email

Backups you sell, tracked. Problems you'd miss, emailed.

Set each machine's backup plan and size right from the Alert Center, and get one summary in your inbox every morning.

  • Backup levels you name yourself (Basic, Premium, Ultra…) with GB per machine and per client
  • A reminder when a managed backup hasn't checked in for too long
  • A daily summary of new machines, offline computers, low disk, disk errors, failed backups and warranties
  • One-click client emails (low disk space, disk errors, failed backups) sent under your business name
Alert Email settings: daily summary recipient and the thresholds that count as an alert

Built for how IT service businesses work

Everything here exists because a working support business needed it.

Your own database

Each workspace has its own private database. Your clients and their machines are never mixed with anyone else's.

Your name on emails

Client emails go out under the brand each client knows, with its logo and signature, from your own email settings.

Works anywhere

Check on a client from your phone between appointments. Nothing to install on your side.

Settings that fit

Choose alert thresholds, time zone, date format, brands and more from one Settings page.

Secure sign-in

Encrypted passwords and keys, protection against password guessing, and optional sign-in alerts and IP allow-lists.

Fully featured from day one

Client management isn't split into tiers: every workspace gets all of it for $99/month.

Build their websites too

The same workspace builds and hosts your clients' websites on their own domains. See the website editor →

See it with your own clients.

Start a free 14-day trial. No credit card needed to start.